FAQs

Q. Which membership is right for me?

A. With any VIATEC membership you will support and belong to a technology community that tackles shared opportunities and challenges while boosting a sense of belonging and assisting in shaping our region. Not to mention all the great benefits and services that are attached to each membership type. Please review each membership type here.

Q. How much is a company membership?

A. All company memberships are tier-based and start at $450; the price increments are determined by the number of employees you currently have in the Greater Victoria area. Technology Startup’s do receive a discount if their company is less than three years old. Join Now.

Q. Is my company a Technology Member or Service Member?

A. In order to be classified as a Technology member you must have one of the following in proprietary products or services:

• 50% of your revenue must come from a technology product, or
• 50% of your revenue must come from a technology platform, or
• 25% of your revenue must be for research and development, or
• Hold a patent

Q: What is an "Info Hub"?

A: Login to the website and you will find yourself located within your Info Hub. On the Home Tab please watch the Info Hub Tour to provide you with a better understanding of how the Info Hub works and how you can connect with other members.

Q. How do I update my Company Directory? What are the Directory Display options?

A. Each membership type has an assigned Directory level which is a complimentary benefit. The higher the membership type, the higher level of Directory. For your Directory info you may have the following sections below. Please watch this video to learn how to update your company directory and how to
understand your Directory Info display options.

DESCRIPTION – The description is displayed when the organization is selected for the directory. This is displayed in the About us section of your directory page.

KEYWORDS – Keywords are used to search the directory. Keywords are used when someone accesses the directory and enters words in the “What are you looking for” search option.

CATEGORIES – Select the business categories under which your organization will be displayed in the directory. This is the category within which you wish to be included within the directory. Categories are also used
to search the directory.

SEARCH DESCRIPTION - (only available for Deluxe Directories) – This is a short description that will be displayed on the main directory page. It is a short description of your business. See this quick video on this function here. When someone searches your directory, a list of members matching that search will be displayed and that is where the search description will be displayed.

HIGHLIGHTS – (only available for Deluxe Directories) Provides ability to add additional description of the organization in the directory. Highlights are displayed on your directory page in the additional info section. Many members choose to use this area as a bulleted list of the services that they offer, even including links to their website in the bullets.

IMAGES – (only available for Deluxe Directories) Click the add button to add images to be displayed in the directory. This will allow you to add an image gallery to your member directory page.

Q. How do I delete an employee from my Company Directory?

A. You must be the primary contact for the company directory. This is usually allocated to the CEO or the acting Liaison for the account. When you are logged into your Info Hub please go to “My Info” and under Related Contacts you can edit your staff and delete staff that no longer work for your company. If you need assistance please email info@viatec.ca

Q: How do I submit an event to the Event Calendar?

A: Visit the "Full Event Calendar" here, click the "+" icon and fill out the form!

PLEASE NOTE:

• If you are a VIATEC Member, you can also submit an event through the Info Hub
• Please include your registration link within the event description. Our crew will grab an image from your link to include on your listing, or you can email an image/logo to tectoria@viatec.ca

Q: When is the best time to submit an event to the Event Calendar?

A: We recommend submitting 3 weeks prior to your event date (minimum), to allow for better promotion. VIATEC's weekly Short & Sweet e-Bulletin also goes out every Wednesday morning, so it's best to have your event in by Monday morning that week at the latest to make the cut! Events submitted with less than 3 weeks lead up may be subject to being denied approval.

Q: What type of event submissions are typically approved?

A: If you are a VIATEC Member, any and all of your events will be approved to be listed on the event calendar(s). Please allow 2-3 days for your event(s) to be approved.

If you are a non-member*, the event must be of interest to the tech community, and either be free or have an exclusive VIATEC Member discount.

*Events that do not meet the criteria above are subject to approval and may be charged a fee to be listed.

Questions? Contact tectoria@viatec.ca.

Q: How do I submit a news article to VIATEC's News page?

A: If you are a VIATEC Member: Hover over "News and Events" on the top navigation bar, then go to "News" and "Post Member News". This will then take you to log into the Info Hub where you can proceed to posting your article. All VIATEC Member articles are normally approved, unless they don't meet the criteria of being a news article.

If you are a non-member: Hover over "News and Events" on the top navigation bar, then go to "News" and "Submit Community News". You will then need to fill out this form. Please allow 2-3 days for approval.